{"id":11783,"date":"2026-01-02T15:13:03","date_gmt":"2026-01-02T13:13:03","guid":{"rendered":"https:\/\/almerea.com\/refund-returns\/"},"modified":"2026-06-19T12:58:46","modified_gmt":"2026-06-19T09:58:46","slug":"refund-returns","status":"publish","type":"page","link":"https:\/\/almerea.com\/pt-pt\/refund-returns\/","title":{"rendered":"Reembolsos e Devolu\u00e7\u00f5es"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11783\" class=\"elementor elementor-11783 elementor-11760\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed09802 e-flex e-con-boxed e-con e-parent\" data-id=\"ed09802\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1eb8ddc e-con-full e-flex e-con e-child\" data-id=\"1eb8ddc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c55aac elementor-widget elementor-widget-shortcode\" data-id=\"7c55aac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-218c2f8 elementor-widget elementor-widget-heading\" data-id=\"218c2f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Reembolsos e Devolu\u00e7\u00f5es<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-96d3d2f e-flex e-con-boxed e-con e-parent\" data-id=\"96d3d2f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b4ff1d1 e-grid e-con-full e-con e-child\" data-id=\"b4ff1d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4f4492d e-con-full e-flex e-con e-child\" data-id=\"4f4492d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c775b1 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0c775b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Criamos as cole\u00e7\u00f5es <strong>Almerea<\/strong> para que cada pe\u00e7a dure muito tempo e proporcione prazer desde o primeiro toque.<br \/>Se o artigo n\u00e3o for adequado para si, pode solicitar a devolu\u00e7\u00e3o no prazo de <strong>14 dias<\/strong> a partir da data em que recebeu a sua encomenda \u2014 de acordo com as regras de prote\u00e7\u00e3o do consumidor da UE.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41acb90 elementor-widget elementor-widget-n-accordion\" data-id=\"41acb90\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6880\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-6880\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h2 class=\"e-n-accordion-item-title-text\"> Pol\u00edtica de Devolu\u00e7\u00f5es <\/h2><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6880\" class=\"elementor-element elementor-element-9dbaa1a e-con-full e-flex e-con e-child\" data-id=\"9dbaa1a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e0d0047 elementor-widget elementor-widget-text-editor\" data-id=\"e0d0047\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>As devolu\u00e7\u00f5es s\u00e3o poss\u00edveis se o produto:\u00a0<\/p><ul><li>n\u00e3o tiver sido usado nem lavado;<\/li><li>estiver na embalagem original;<\/li><li>tiver todas as etiquetas anexadas e mantiver a sua apar\u00eancia original.<\/li><\/ul><p>Os custos de envio da devolu\u00e7\u00e3o s\u00e3o pagos pelo comprador.<\/p><p>Por raz\u00f5es de higiene, algumas categorias de produtos podem n\u00e3o ser devolv\u00edveis \u2014 esta informa\u00e7\u00e3o est\u00e1 indicada na p\u00e1gina do produto.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6881\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6881\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h2 class=\"e-n-accordion-item-title-text\"> Reembolsos <\/h2><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6881\" class=\"elementor-element elementor-element-07ac7c1 e-con-full e-flex e-con e-child\" data-id=\"07ac7c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e73fca4 elementor-widget elementor-widget-text-editor\" data-id=\"e73fca4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>A inspe\u00e7\u00e3o do produto demora at\u00e9 <strong>5 dias \u00fateis<\/strong> ap\u00f3s a sua rece\u00e7\u00e3o.<\/li><li>O reembolso \u00e9 efetuado atrav\u00e9s do mesmo m\u00e9todo de pagamento utilizado na compra.<\/li><li>Os fundos s\u00e3o normalmente creditados no prazo de <strong>7\u201314 dias<\/strong> ap\u00f3s a confirma\u00e7\u00e3o da devolu\u00e7\u00e3o.\u00a0<\/li><\/ul><p>N\u00e3o cobramos quaisquer taxas adicionais. Podem aplicar-se taxas banc\u00e1rias ou do sistema de pagamento de acordo com as respetivas regras.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6882\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6882\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h2 class=\"e-n-accordion-item-title-text\"> Devolu\u00e7\u00e3o <\/h2><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6882\" class=\"elementor-element elementor-element-fb69803 e-con-full e-flex e-con e-child\" data-id=\"fb69803\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6d862b elementor-widget elementor-widget-text-editor\" data-id=\"c6d862b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Ap\u00f3s recebermos o seu pedido, enviaremos as instru\u00e7\u00f5es de devolu\u00e7\u00e3o, incluindo o endere\u00e7o de devolu\u00e7\u00e3o e os pr\u00f3ximos passos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0cfbcc6 elementor-widget elementor-widget-wpforms\" data-id=\"0cfbcc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wpforms-container wpforms-render-modern\" id=\"wpforms-63873\"><form id=\"wpforms-form-63873\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"63873\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/pt-pt\/wp-json\/wp\/v2\/pages\/11783\" data-token=\"2e412a7e71e66545ff94dc223f730264\" data-token-time=\"1784299246\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-hidden\" id=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\"><div 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aria-hidden=\"false\">Agreement  <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><ul id=\"wpforms-63873-field_7\" class=\"wpforms-field-required\"><li class=\"choice-1\"><input type=\"checkbox\" id=\"wpforms-63873-field_7_1\" name=\"wpforms[fields][7][]\" value=\"Pretendo desistir do contrato de compra e venda e devolver o produto\" aria-errormessage=\"wpforms-63873-field_7_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-63873-field_7_1\">Pretendo desistir do contrato de compra e venda e devolver o produto <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><\/li><\/ul><\/div><div id=\"wpforms-63873-field_8-container\" class=\"wpforms-field wpforms-field-gdpr-checkbox\" data-field-id=\"8\"><label class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">Agreement  <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><ul id=\"wpforms-63873-field_8\" class=\"wpforms-field-required\"><li class=\"choice-1\"><input type=\"checkbox\" id=\"wpforms-63873-field_8_1\" name=\"wpforms[fields][8][]\" value=\"Compreendo que os custos de envio da devolu\u00e7\u00e3o do produto ficam a meu cargo\" aria-errormessage=\"wpforms-63873-field_8_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-63873-field_8_1\">Compreendo que os custos de envio da devolu\u00e7\u00e3o do produto ficam a meu cargo <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><\/li><\/ul><\/div><div id=\"wpforms-63873-field_4-container\" class=\"wpforms-field wpforms-field-gdpr-checkbox\" data-field-id=\"4\"><label class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">GDPR Agreement  <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><ul id=\"wpforms-63873-field_4\" class=\"wpforms-field-required\"><li class=\"choice-1\"><input type=\"checkbox\" id=\"wpforms-63873-field_4_1\" name=\"wpforms[fields][4][]\" value=\"Concordo com o tratamento dos meus dados pessoais\" aria-errormessage=\"wpforms-63873-field_4_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-63873-field_4_1\">Concordo com o tratamento dos meus dados pessoais <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><\/li><\/ul><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-recaptcha-container wpforms-is-recaptcha wpforms-is-recaptcha-type-v3\" ><input type=\"hidden\" name=\"wpforms[recaptcha]\" value=\"\"><\/div><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"63873\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/almerea.com\/pt-pt\/wp-json\/wp\/v2\/pages\/11783\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-63873\" class=\"wpforms-submit\" data-alt-text=\"A enviar...\" data-submit-text=\"Enviar Mensagem\" aria-live=\"assertive\" value=\"wpforms-submit\">Enviar Mensagem<\/button><img decoding=\"async\" src=\"https:\/\/almerea.com\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6883\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6883\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h2 class=\"e-n-accordion-item-title-text\"> Damaged or Incorrect Items <\/h2><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6883\" class=\"elementor-element elementor-element-d9c42c9 e-con-full e-flex e-con e-child\" data-id=\"d9c42c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c52846e elementor-widget elementor-widget-text-editor\" data-id=\"c52846e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Verificamos a qualidade de cada artigo antes do envio e registamos as expedi\u00e7\u00f5es. No entanto, se recebeu um artigo com defeito ou o artigo errado:\u00a0<\/p><ul><li>contacte-nos no prazo de <strong>48 horas<\/strong> ap\u00f3s a entrega;<\/li><li>anexe fotografias;<\/li><li>ofereceremos uma solu\u00e7\u00e3o r\u00e1pida.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6884\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6884\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h2 class=\"e-n-accordion-item-title-text\"> Contacte-nos <\/h2><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 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cole\u00e7\u00f5es Almerea para que cada pe\u00e7a dure muito tempo e proporcione prazer desde o primeiro toque.Se o artigo n\u00e3o for adequado para si, pode solicitar a devolu\u00e7\u00e3o no prazo de 14 dias a partir da data em que recebeu a sua encomenda \u2014 de acordo com as regras de prote\u00e7\u00e3o [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11783","page","type-page","status-publish","hentry"],"blocksy_meta":{"has_hero_section":"disabled","vertical_spacing_source":"custom","content_area_spacing":"none","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.7 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Reembolsos e 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